Experience the everyday environments that drive user decisions, revealing crucial pain points and motivations.
A typical in-person user testing project starts with recruiting six participants who match the target audience.
Test scripts and scenarios are carefully designed to ensure sessions are focused and valuable, and the prototype or product is set up for real-world testing.
The testing sessions, each lasting 45 minutes, are conducted in person, with optional live viewing available for stakeholders who wish to observe the process.
All sessions are recorded on video and audio, with full transcriptions provided, as well as a concise highlight reel to save time.
After the sessions, usability issues are identified and analysed, including what went wrong, why it matters, and proposed solutions to address the problems.
A summary of the findings, along with actionable insights, is shared directly with your team via Teams, Slack, or email, ensuring quick alignment with Product, Engineering, or Senior Leadership Teams. Changes can be made quickly rather than waiting months for big research projects to deliver results.
Case studies
Syncrasy
I joined to give an engineering-led startup product direction, and stayed on as a director. I found where the product actually fitted, then walked Mayfair to turn it into real partnerships with luxury brands.
Lovey
An FCA-regulated lender on its way to becoming a bank needed an app built from a standing start in three months. I set up a dedicated squad, found a real commercial opening, and took on product for the credit decisioning platform alongside it.
Trustpilot
Used by millions globally, Trustpilot required a HubSpot & Salesforce Integration build for Enterprise clients & consultancy on re-architecture. Working incredibly closely with the eng team.
Builtvisible
SEO Marketing agency Builtvisible required support on internal UX & Product training to support their client, a well know UK Social Enterprise secure more contracts and improve their UX.
Coca-Cola
Working with Coca-Cola, to build a digital platform for their employees to explore opportunities globally within the Coca-Cola company, reducing staff churn and retaining their best employees.
Engineers, SLTs and Product nerds love working with me.
"Would I work with Jon again?... I look FORWARD to working with Jon again!"

Dave Recchia
Director - The Team
"Working with Jon is such a great experience. His consultancy and advice is invaluable. He's also really fun to work with!"

Abbey Grocott
Strategy Director - Builtvisible
"The best thing about working with Jon is the pragmatism. He is really good at understanding when things need to be done by, what things need to be done and whether or not we need to do them at all. Also his translation from both customer and stakeholder feedback is really invaluable in a team."

Oliver Nural
Lead Engineer - Trustpilot
"Jon is a keen problem solver and analytical thinker that always tries to pull problems apart before putting solutions back together. He’s had good experience working with design systems and using them to build solutions."

Gregory Coe
Head of UX - denstu
"Jon is enthusiastic about the challenges and can iterate quickly to present new concepts, looking to balance innovation with business constraints and user needs. "

Gabriel Neves
Staff Designer @ LegalZoom
"To get the obvious out of the way; Jon is in many ways a quintessential digital product designer and is always a passionate advocate for the end user. But what he brings that is uniquely Jon is enthusiasm; not just for the role (of which there is plenty), but also for the environment and the relationships that surround the role. It isn't enough to be good at the job, but he must also try and ensure the people he's working with are, and the environment they're working in is, comfortable and creative."

Bob Ferry
Design Systems Lead - Quinyx
"I really enjoyed working with Jon, I've learnt a lot from him, and would truly recommend him as a skilful product designer and a great team player. He always puts a great effort into clarifying both the user and business needs and objectives, and makes sure to get alignment across the project team. "

Leontina Mati
Principle UX Researcher - dentsu
"I needed a contractor that I could just leave everything to, and not have to be worrying, and that's exactly what happened with Jon."

Sandra Gonzalez
UX Director - Trustpilot
"What's it like working with Jon? Incredibly easy! You feel assured. If you want to work with someone who's going to take control, who you can trust, who's confident infront of client's and who know's what they're doing, that's why I'd work with Jon"

Cliff Ettridge
Director - The Team
"Jon genuinely cares about what’s best for the team, the business and the users."

Emir Ailil
Product Designer - ZenBusiness








